How it works
A light, daily cycle that closes the follow-up gap.
Denizen integrates with your EHR through a daily report, runs structured patient outreach throughout the day, and reports back to your team each evening. Your team's workflow doesn't change.
One-time setup
About 30 minutes with your office manager.
We configure a daily report from your EHR — same data your team already pulls, just scheduled to deliver to us each morning. No installs on your end. No integration project. No vendor onboarding.
Each day
The daily cycle.
EHR delivers the patient report
Securely via SFTP. Includes today's active prenatal and postpartum patients and the touchpoints due.
We plan the day's outreach
Each patient is routed to the right touchpoint based on stage, history, and risk profile. Out-of-scope cases route back to your team before any outreach happens.
An RN reaches out
By phone or text, 1-on-1. Trained to OB-GYN follow-up protocols. Tier 2 touchpoints get RN review before any message is sent.
Anything urgent routes to you
Within stated service levels — 1 business hour for response, 30 minutes for clinical escalation, immediate paging for critical signals.
End-of-day digest
Patient status, flagged concerns, and what needs your attention — delivered to your team. Two-way close: every outreach event lands back in your view of the patient.
What's covered
Prenatal, postpartum, and follow-up touchpoints.
Our scope is the structured follow-up calendar of obstetric care — the touchpoints that benefit from a human voice but rarely get one consistently.
Prenatal check-ins
Trimester-aligned outreach. Symptom tracking, education, and screening question follow-ups.
Lab + result follow-ups
Communicating results, answering questions, and confirming next steps in plain language.
Vaccination + appointment reminders
Tdap, flu, RSV, and recurring visit reminders timed to clinical milestones.
Postpartum follow-up
Day 3, 10, 21, and 6-week structured check-ins. Mental health screening included.
Pre-hospital prep
Hospital pre-registration, pediatrician selection, GBS results, and birth-plan touchpoints.
Sensitive-case routing
Loss, fetal anomaly, and other sensitive ICD-10 categories are filtered out of automated outreach and surfaced to your team only.
What's not covered
We don't replace your clinical team. We extend it.
Denizen is a follow-up service, not a tele-health provider. Clinical decisions, prescriptions, scheduling, billing, and ongoing in-person care stay where they belong — with your practice.
Service levels
Stated, measured, met.
1 business hour
Response time for patient inbound during business hours.
30 minutes
Clinical escalation routing to your designated contact.
Immediate
Critical signal paging to your after-hours contact.
Security & compliance
HIPAA-grade infrastructure. BAAs in place.
All PHI is encrypted in transit and at rest. We sign a Business Associate Agreement with every practice and maintain BAAs with every vendor in our PHI-handling stack. Detailed security posture available on request.