Privacy Policy

Last updated: July 27, 2026

This policy describes how Denizen collects, uses, and protects information when you interact with our website and services. We'll update this policy as our services evolve. Material changes will be communicated to registered users at least 30 days in advance.

Information we collect

We collect information you provide directly to us — including your name, email address, employer, and any details you share in messages or forms. When you become an active user of our services, we may collect additional information necessary to deliver care coordination, including information about the person you are arranging care for.

We also automatically collect standard technical information when you visit our website, including IP address, browser type, device information, and pages visited.

How we use information

To provide, maintain, and improve our services
To communicate with you about our services and respond to inquiries
To coordinate care with our network of home care providers
To process payments and administer billing
To comply with legal obligations and enforce our terms
To analyze usage patterns and improve product experience

How we share information

We share information with our network of vetted home care agencies only to the extent necessary to arrange and deliver requested care. We share information with service providers (payment processing, hosting, email, analytics) under appropriate confidentiality obligations. We may share information when required by law or to protect the rights and safety of Denizen, our users, or others.

We do not sell your personal information.

Health information

Where applicable, we handle protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws. See our HIPAA Notice for details.

Data security

We use industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. No system is perfectly secure, and we cannot guarantee absolute security.

Your rights and choices

You may access, correct, or delete personal information we hold about you by contacting us. You may also opt out of certain marketing communications. Residents of California, Virginia, Colorado, Connecticut, Utah, and other jurisdictions with applicable privacy laws have additional rights, which we honor.

Cookies

We use cookies and similar technologies for essential site functionality, analytics, and remembering your preferences. You can control cookies through your browser settings.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.

Contact us

Questions about this policy? Reach us at privacy@denizenhealthcare.com.