Terms of Service
Who we are
Denizen is a technology platform that connects employees and their families with a curated network of licensed home care agencies. We are not a home care agency or a healthcare provider. All care is delivered by independent third-party agencies in our network.
Your account
When you register for an account, you agree to provide accurate information and keep it up to date. You are responsible for maintaining the security of your account credentials and for all activity on your account.
Services and network
Denizen provides technology infrastructure to match you with home care providers in our network. We vet participating agencies against documented licensing, insurance, and quality criteria. However, Denizen does not provide medical or care services directly, and we make no guarantee regarding specific outcomes of care.
Care is provided by independent home care agencies. Your relationship for the delivery of care is with those agencies. Denizen facilitates scheduling, payment, and record-keeping but is not the employer of caregivers.
Fees and payments
Your employer pays for platform access under a separate agreement. Where you incur individual charges for care hours or optional plan tiers, you authorize us to charge the payment method you provide. Fees for care are set by participating agencies at rates negotiated through the platform.
Refunds may be issued at our discretion for billing errors or significant service failures. Contact us within 14 days of any disputed charge.
User conduct
You agree not to:
- Use the services for any unlawful purpose
- Impersonate any person or misrepresent your affiliation
- Circumvent our network for the purpose of hiring caregivers directly outside the platform
- Attempt to interfere with the security, integrity, or operation of our services
- Share your account with others
Health information and consent
By using our services, you consent to the collection and sharing of information reasonably necessary to arrange care, including with participating agencies. Handling of protected health information is governed by our HIPAA Notice and Privacy Policy.
Disclaimers
Our services are provided "as is" without warranties of any kind, express or implied, to the maximum extent permitted by law. Denizen does not warrant that services will be uninterrupted, error-free, or that all care outcomes will meet expectations. You use the services at your own risk.
Limitation of liability
To the maximum extent permitted by law, Denizen and its affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the services. Our total liability for any claim shall not exceed the amount you paid to Denizen in the 12 months preceding the claim.
Termination
You may stop using the services at any time. We may suspend or terminate your access if you violate these terms or if your employer ends its agreement with us.
Changes to these terms
We may update these terms from time to time. When we do, we'll update the "Last updated" date and — for material changes — notify registered users with at least 30 days' notice. Continued use of the services constitutes acceptance of any updated terms.
Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute shall be resolved in state or federal courts located in Hillsborough County, Florida.
Contact us
Questions about these terms? Reach us at legal@denizenhealthcare.com.